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Returns & Refunds Policy


To be eligible for a refund, you have to return the products within 30 calendar days from the day of purchase. The product must be in the same condition that you receive it and undamaged.

ALSTEE charges a 10% handling fee for returns within South Africa, and a 25% handling fee may be applicable to regions outside of South Africa.

After we receive the returned items, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

The Refund process is initiated through the ALSTEE Resolution Centre

If anything is unclear or you have more questions feel free to contact our customer support team.